Refund policy

Purest Kratom – Return & Refund Policy

Overview

At Purest Kratom, your satisfaction matters. We stand behind the quality and purity of every product we ship. Because kratom is a consumable botanical, our return and refund rules are structured to ensure product safety while still offering fair solutions when something goes wrong.


Eligibility for Returns & Refunds

We accept returns or issue refunds under the following conditions:

  • Incorrect item received If we ship the wrong product, we will replace it or issue a refund once the incorrect item is returned unopened.

  • Damaged during shipping If your order arrives damaged, contact us within 7 days of delivery with photos of the packaging and product. We’ll replace the item at no cost.

  • Lost packages If tracking shows your package never arrived, we will investigate with the carrier and either reship or refund.

  • Quality concerns If you believe there is an issue with product quality, contact us within 14 days of delivery. We may request batch numbers, photos, or additional information to evaluate the issue.


Non‑Returnable Items

Because kratom is a consumable product, we cannot accept returns of opened or used items under any circumstances.

The following items are not eligible for return or refund:

  • Opened bags or containers

  • Used products

  • Products damaged due to customer handling

  • Items purchased more than 30 days ago

  • Clearance or promotional items marked “Final Sale”


Return Requirements

To qualify for a return:

  • The product must be unopened, unused, and in its original packaging.

  • You must contact us for an RMA (Return Authorization) before sending anything back.

  • Unauthorized returns may be rejected.


Refund Process

Once your return is received and inspected:

  • Approved refunds are issued to your original payment method.

  • Refunds typically process within 3–5 business days after approval.

  • Shipping fees are non‑refundable unless the error was ours.


Exchanges

If you received the wrong item or a defective product, we will send a replacement at no cost once the original item is returned (if required).


Order Cancellation

Orders may be canceled before shipment. Once an order has shipped, it cannot be canceled and must follow the return policy above.


How to Start a Return or Refund

Email us at support@purestkratom.com with:

  • Your order number

  • Reason for the return or refund

  • Photos (if applicable)

  • Whether you prefer a replacement or refund

Our support team will respond within 24–48 hours.


Shipping Costs

  • If the return is due to our error, we cover all shipping costs.

  • If the return is due to customer preference or mistake, the customer is responsible for return shipping.


Final Notes

We aim to be transparent, fair, and helpful. If you ever have an issue with your order, reach out — we’ll do our best to make it right.