Terms of Service
TERMS OF SERVICE
PUREST KRATOM | PurestKratom.com
Effective Date: July 20, 2026 | Last Updated: July 20, 2026
1. INTRODUCTION & ACCEPTANCE OF TERMS
1.1 These Terms of Service (the “Terms” or “Agreement”) constitute a legally binding agreement between you (“Customer,” “you,” or “your”) and PUREST KRATOM (“Company,” “we,” “us,” or “our”), the operator of this website and online retail store. This Agreement governs your access to and use of our website, products, and services.
1.2 BY ACCESSING OR USING THIS WEBSITE, BROWSING OUR PRODUCTS, CREATING AN ACCOUNT, OR PLACING AN ORDER, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS IN THEIR ENTIRETY. If you do not agree to these Terms, you must immediately discontinue all use of this website and refrain from placing any orders.
1.3 We reserve the right to amend, modify, or update these Terms at any time at our sole discretion. Changes will be effective immediately upon posting to this page, with the “Last Updated” date revised accordingly. Your continued use of the website or placement of any order following the posting of revised Terms constitutes your unconditional acceptance of those changes. It is your responsibility to review these Terms periodically.
1.4 These Terms apply to all visitors, users, customers, and any other persons who access or use the website, regardless of whether they complete a purchase.
2. ELIGIBILITY
2.1 Age Requirement. You must be at least twenty-one (21) years of age to purchase, receive, or use any products sold on this website. This age requirement reflects the prevailing industry standard for the sale of kratom products. By placing an order or using this site, you affirmatively represent and warrant that you are 21 years of age or older.
2.2 Age Verification. We reserve the right to request proof of age at any time, including at the point of delivery. We reserve the right to cancel any order if we have reason to believe the customer does not meet the minimum age requirement. Age verification may be required upon delivery at the carrier’s discretion.
2.3 Geographic Eligibility. Our products are not available to customers located in jurisdictions where the purchase, possession, or use of kratom is prohibited by applicable federal, state, county, or local law. By placing an order, you represent and warrant that kratom is legal in your jurisdiction at the time of purchase.
2.4 Right to Refuse Service. We reserve the right, at our sole and absolute discretion, to refuse service to any person or entity for any reason not prohibited by law, including but not limited to concerns regarding age, geographic restrictions, or prior violations of these Terms.
2.5 Customer Responsibility. You expressly assume full and sole responsibility for knowing and complying with all applicable federal, state, county, and local laws, regulations, and ordinances governing the purchase, possession, transportation, and use of kratom in your jurisdiction. We shall bear no responsibility for your failure to investigate or comply with applicable law.
3. PRODUCT DISCLAIMERS & FDA NOTICE
3.1 Botanical Products Only. All kratom products sold on this website are offered and sold exclusively as botanical and ethnobotanical plant products. They are sold for research, botanical collection, and novelty purposes only.
3.2 Not for Human Consumption. OUR PRODUCTS ARE NOT INTENDED FOR HUMAN CONSUMPTION. They are not sold or intended to be used as food, dietary supplements, drugs, or for any medicinal purpose.
3.3 FDA Disclaimer. These statements and our products have not been evaluated by the Food and Drug Administration (FDA). Our products are NOT intended to diagnose, treat, cure, or prevent any disease, medical condition, or health problem. Nothing on this website constitutes medical advice.
3.4 Medical Conditions. If you are pregnant, nursing, have a pre-existing medical condition, or are currently taking any prescription medications, you should consult a licensed physician or qualified healthcare professional before using or handling any botanical product.
3.5 Keep Out of Reach of Children. All products sold on this website must be kept out of the reach of children at all times. Products are sold exclusively for adult use only.
3.6 Individual Results. Any information provided on this website regarding botanical products is for general informational purposes only. Individual experiences with botanical products vary, and no specific outcomes are represented or guaranteed.
3.7 No Medical Claims. We make no claims, representations, or warranties that any of our products will produce any particular result or have any particular effect. Customers are strongly encouraged to conduct independent research and consult qualified professionals before use.
4. GEOGRAPHIC & LEGAL COMPLIANCE
4.1 Customer Verification Obligation. Prior to placing any order, you are solely responsible for verifying that the purchase, possession, and receipt of kratom is lawful in your state, county, city, and local jurisdiction. Laws regarding kratom are subject to rapid and ongoing legislative changes.
4.2 Known Restricted Jurisdictions. As of the effective date of these Terms, kratom is known to be restricted or prohibited in the following states. This list is provided for informational purposes only and is not exhaustive. Customers must independently verify the current legal status of kratom in their specific jurisdiction:
|
State / Jurisdiction |
Status (as of July 2026) |
Notes |
|
Alabama |
Prohibited |
Kratom listed as Schedule I controlled substance |
|
Arkansas |
Prohibited |
Kratom listed as Schedule I controlled substance |
|
Indiana |
Prohibited |
Synthetic and plant-derived alkaloids restricted |
|
Rhode Island |
Prohibited |
Kratom listed as Schedule I controlled substance |
|
Vermont |
Prohibited |
Kratom alkaloids listed as regulated substances |
|
Wisconsin |
Prohibited |
Kratom alkaloids listed as Schedule I substances |
|
Various Counties & Cities |
Restrictions May Apply |
Even in otherwise legal states, certain localities (e.g., Sarasota County, FL; San Diego, CA; Denver, CO; portions of Mississippi) may impose additional restrictions. Customer must verify local law. |
4.3 No Knowing Shipment to Prohibited Jurisdictions. We will not knowingly ship products to any jurisdiction where kratom is prohibited. Any order placed with a shipping address in a known prohibited jurisdiction will be cancelled and the purchase price refunded to the original payment method.
4.4 Customer Acceptance of Responsibility. By placing an order, you accept full, sole, and exclusive legal and financial responsibility for ensuring compliance with all applicable federal, state, county, and local laws. We expressly disclaim any and all liability arising from your failure to comply with applicable laws.
4.5 Kratom Consumer Protection Act (KCPA). In states and localities that have adopted the Kratom Consumer Protection Act (KCPA) or similar consumer protection legislation governing the manufacture and sale of kratom products, we are committed to compliance with those requirements to the fullest extent applicable, including labeling, testing, and age verification standards.
5. ACCOUNT REGISTRATION & SECURITY
5.1 Accurate Information. If you create an account on our website, you agree to provide accurate, current, and complete information during the registration process and to update such information as necessary to keep it accurate, current, and complete. Providing false or misleading information is grounds for immediate account termination.
5.2 Account Security. You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You agree to accept full responsibility for all activities and transactions that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.
5.3 No Credential Sharing. You are expressly prohibited from sharing your account credentials with any third party. Each account is intended for the sole use of the registered account holder. We reserve the right to terminate accounts that we determine are being used by unauthorized persons.
5.4 We shall not be liable for any loss or damage arising from your failure to comply with this Section, including any unauthorized access to or use of your account.
6. PRODUCT INFORMATION & PRICING
6.1 Product Descriptions. We make commercially reasonable efforts to ensure that product descriptions, specifications, and other content displayed on our website are accurate and up to date. However, we do not warrant that product descriptions or any other content on the site is error-free, complete, or current.
6.2 Pricing. All prices displayed on our website are in United States Dollars (USD) and are subject to change at any time without prior notice. We reserve the right to modify pricing at any time.
6.3 Pricing Errors. In the event that a product is listed at an incorrect price due to a typographical error, system error, or any other reason, we reserve the right to refuse or cancel any order placed for the incorrectly priced product, regardless of whether the order has been confirmed or payment processed. If payment has been processed for such an order, we will issue a full refund to the original payment method.
6.4 Product Images. Product images displayed on our website are for illustrative and representational purposes only. Actual product appearance, including color, texture, and packaging, may vary. Images shall not be construed as warranties of any kind regarding the product.
7. ORDERING, PAYMENT & BILLING
7.1 Currency. All transactions on this website are conducted in United States Dollars (USD). You are responsible for any foreign transaction fees or currency conversion charges imposed by your financial institution.
7.2 Payment Processing. Payment is processed at the time an order is placed. We accept major credit and debit cards (Visa, Mastercard, American Express, Discover) and may accept additional alternative payment methods as indicated at checkout. All payment information is processed through secure, encrypted payment processors. We do not store full credit card numbers on our servers.
7.3 Taxes. You are solely responsible for all applicable federal, state, and local sales taxes, use taxes, and any other governmental fees or charges associated with your purchase. Applicable taxes will be calculated and displayed at checkout where required by law.
7.4 Authorized Cardholder. By completing a purchase, you represent and warrant that: (a) you are the authorized holder of the payment method used; (b) you have the legal right to use that payment method; and (c) all information you provide is accurate and complete.
7.5 Chargebacks & Payment Disputes. If you initiate a chargeback or payment dispute with your financial institution that we determine to be fraudulent, unwarranted, or in bad faith, we reserve the right to: (a) immediately suspend or permanently terminate your account; (b) refuse future orders from you; (c) pursue recovery of the disputed funds and all associated fees and costs; and (d) report fraudulent activity to appropriate authorities. You agree to contact us directly to resolve any billing concerns before initiating a chargeback with your bank or card issuer.
8. SHIPPING & DELIVERY
8.1 Shipping Territory. Unless otherwise stated at checkout, we ship exclusively within the contiguous forty-eight (48) United States. We do not ship to P.O. Boxes, military APO/FPO addresses, U.S. territories, or internationally without explicit prior written agreement.
8.2 Delivery Estimates. Estimated delivery times provided at checkout or in order confirmations are estimates only and are not guaranteed. Actual delivery times may vary based on carrier schedules, geographic location, and other factors beyond our control.
8.3 Risk of Loss. Title and risk of loss for all products pass to you upon our delivery of the products to the carrier. We are not responsible for any loss, theft, or damage to products after they have been tendered to the shipping carrier.
8.4 Carrier Delays & Force Majeure. We shall not be liable for any delay in shipment or delivery caused by carrier operations, acts of God, severe weather events, natural disasters, strikes, labor disputes, government actions, pandemics, or any other circumstances beyond our reasonable control.
8.5 Address Accuracy. You are solely responsible for providing a complete and accurate shipping address at the time of order. We are not responsible for packages delivered to an incorrect address provided by the customer. If a package is returned to us due to an incorrect or undeliverable address, we may charge applicable reshipping fees to redeliver the order. Unclaimed or undeliverable orders may be subject to restocking fees.
8.6 Age Verification at Delivery. Certain shipments may require an adult signature and age verification (21+) upon delivery, at the discretion of the carrier or as required by applicable law. It is your responsibility to ensure that an eligible adult is available to receive the delivery.
9. RETURNS, REFUNDS & EXCHANGES
9.1 All Sales Final. Due to the nature of botanical products and applicable health and safety considerations, all sales are final. We do not accept returns or exchanges for reasons of customer dissatisfaction, change of mind, or personal preference.
9.2 Damaged or Defective Products. If you receive a product that is damaged, defective, or materially different from what was ordered, you must notify us in writing within seven (7) business days of the confirmed delivery date. Claims submitted after this window will not be eligible for review. All claims must be accompanied by clear photographic evidence of the damaged or defective product and its packaging.
9.3 Refund Processing. Approved refunds will be issued to the original payment method used at the time of purchase within seven (7) to ten (10) business days of our written approval of the claim. Processing times may vary depending on your financial institution.
9.4 Opened or Used Products. Opened, partially used, or unsealed products are not eligible for return or exchange under any circumstances, except in cases of verified product defect.
9.5 Return Shipping. Unless the return is the result of our error or a confirmed product defect, all return shipping costs are the sole responsibility of the customer. We recommend using a trackable shipping method for any authorized returns, as we are not responsible for items lost or damaged in transit.
10. PROHIBITED CONDUCT
By using this website, you agree that you will not engage in any of the following prohibited activities:
10.1 Attempt to purchase products if you are under the age of 21, or purchase products on behalf of a minor;
10.2 Purchase, receive, or facilitate the shipment of products to any jurisdiction where kratom is prohibited;
10.3 Use this website or our products for any purpose that is unlawful, fraudulent, or in violation of any applicable federal, state, or local law or regulation;
10.4 Harass, threaten, abuse, or engage in any conduct toward our staff, agents, or other customers that is offensive, defamatory, or otherwise objectionable;
10.5 Place fraudulent orders, provide false payment information, or engage in any form of payment fraud or theft;
10.6 Reverse engineer, scrape, harvest, or otherwise systematically extract data, content, or information from this website without our express written consent;
10.7 Misrepresent your identity, age, location, or any other material information in connection with your use of this website or any order;
10.8 Attempt to gain unauthorized access to any portion of this website, its servers, or any associated databases or systems;
10.9 Resell or redistribute our products to any jurisdiction where kratom is prohibited or to any person under the age of 21.
Violations of this Section may result in immediate account suspension or permanent termination, cancellation of all pending orders, and pursuit of all available legal remedies, including civil and criminal action.
11. INTELLECTUAL PROPERTY
11.1 Ownership. All content appearing on or accessible through this website, including but not limited to text, product descriptions, graphics, logos, images, photographs, audio, video, data compilations, and software, is the exclusive property of [Your Store Name] or its content licensors and is protected by applicable copyright, trademark, trade dress, and other intellectual property laws of the United States and international conventions.
11.2 Restricted Use. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our website without our express prior written permission. Unauthorized use of our intellectual property may result in civil and criminal penalties.
11.3 Limited License. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use this website solely for your personal, non-commercial purposes in connection with purchasing products.
12. ASSUMPTION OF RISK & LIMITATION OF LIABILITY
12.1 Assumption of Risk. You expressly acknowledge and agree that kratom is a botanical product whose effects, safety profile, and long-term impacts are not fully established or accepted by regulatory authorities. By purchasing and handling our products, you voluntarily and knowingly assume all risks associated with your purchase, possession, use, or handling of kratom products, including but not limited to physical, psychological, or financial harm.
12.2 Limitation of Liability. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PUREST KRATOM, ITS OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES WHATSOEVER, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, PERSONAL INJURY, PROPERTY DAMAGE, OR ANY OTHER HARM OR LOSS, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THIS WEBSITE OR OUR PRODUCTS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
12.3 Liability Cap. In all cases, our total aggregate liability to you for any and all claims arising out of or related to your use of our website or products shall not exceed the total amount actually paid by you for the specific product(s) giving rise to the claim in the twelve (12) months preceding the claim.
12.4 Waiver of Claims. To the fullest extent permitted by applicable law, you knowingly and voluntarily waive any and all claims, demands, causes of action, and rights against us arising from or relating to your use or handling of our products.
13. INDEMNIFICATION
13.1 You agree to defend, indemnify, and hold harmless Purest Kratom and its owners, officers, directors, members, employees, contractors, agents, affiliates, successors, and assigns from and against any and all claims, damages, obligations, losses, liabilities, costs, debts, and expenses (including but not limited to reasonable attorneys’ fees and court costs) arising from or in connection with: (a) your use of or access to this website; (b) your purchase, receipt, possession, use, or handling of any product; (c) your violation of any provision of these Terms; (d) your violation of any applicable law, rule, or regulation; (e) your violation of any third-party rights, including intellectual property rights; or (f) any claim that your conduct caused damage to a third party.
13.2 We reserve the right, at your expense, to assume the exclusive defense and control of any matter subject to indemnification by you. You agree to cooperate fully with our defense of any such claims. You shall not settle any claim without our prior written consent.
14. DISCLAIMER OF WARRANTIES
14.1 THIS WEBSITE AND ALL PRODUCTS AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.
14.2 TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, PUREST KRATOM EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO: (a) IMPLIED WARRANTIES OF MERCHANTABILITY; (b) FITNESS FOR A PARTICULAR PURPOSE; (c) TITLE AND NON-INFRINGEMENT; (d) ANY WARRANTIES ARISING OUT OF COURSE OF DEALING, USAGE, OR TRADE PRACTICE; AND (e) ANY WARRANTIES THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
14.3 No information or advice, whether oral or written, obtained from us or through this website, shall create any warranty not expressly stated in these Terms.
15. DISPUTE RESOLUTION & ARBITRATION
15.1 Informal Resolution. Before initiating any formal legal proceeding, you agree to provide us with written notice of any dispute, claim, or controversy (“Dispute”) and afford us a period of thirty (30) calendar days from receipt of such notice to attempt to resolve the Dispute informally. The notice must describe the nature of the Dispute, the relief sought, and your contact information. Both parties agree to negotiate in good faith during this period.
15.2 Binding Arbitration. If the Dispute is not resolved during the informal resolution period, you and we agree that the Dispute shall be finally and exclusively resolved by binding individual arbitration administered by the American Arbitration Association (“AAA”) pursuant to its Consumer Arbitration Rules, as modified by this Agreement. The arbitration shall be conducted in Clark County, Nevada, or, at your election, via telephone or video conference.
15.3 Waiver of Class Action. YOU AND [PUREST KRATOM] EXPRESSLY WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION. ALL DISPUTES MUST BE BROUGHT IN THE PARTIES’ INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING.
15.4 Waiver of Jury Trial. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, BOTH PARTIES WAIVE THEIR RESPECTIVE RIGHTS TO A TRIAL BY JURY WITH RESPECT TO ANY DISPUTE ARISING UNDER OR RELATED TO THESE TERMS OR OUR PRODUCTS.
15.5 Small Claims Exception. Notwithstanding the foregoing, either party may bring an individual claim in small claims court in the county of Clark, Nevada, provided the claim qualifies for small claims jurisdiction and remains on an individual basis.
15.6 Arbitration Costs. The allocation of arbitration costs and fees shall be governed by the AAA Consumer Arbitration Rules. We will bear any arbitration administrative fees to the extent required by law or the AAA rules.
16. GOVERNING LAW & JURISDICTION
16.1 These Terms and any Dispute arising out of or related to these Terms, our website, or our products shall be governed by and construed in accordance with the laws of the State of Nevada, without regard to its conflict of law provisions or your state or country of residence.
16.2 For any matters not subject to binding arbitration under Section 15, you irrevocably consent to the exclusive personal jurisdiction and venue of the state and federal courts located in Clark County, Nevada, and waive any objection to such jurisdiction or venue on the grounds of inconvenient forum or otherwise.
17. PRIVACY POLICY REFERENCE
17.1 Your use of this website is also governed by our Privacy Policy, which is incorporated herein by reference. The Privacy Policy describes how we collect, use, disclose, and protect information we obtain in connection with your use of this website. By using this website, you also consent to the data practices set forth in our Privacy Policy. You may access our Privacy Policy at: https://purestkratom.com/policies/privacy-policy.
17.2 In the event of any conflict between these Terms and the Privacy Policy with respect to data collection and use, the Privacy Policy shall govern.
18. CHANGES TO TERMS
18.1 We reserve the right, at our sole discretion, to modify, amend, supplement, or replace any portion of these Terms at any time and for any reason, without prior notice to you, except where required by applicable law.
18.2 All changes will be effective immediately upon posting of the revised Terms to this page. The “Last Updated” date at the top of this page will be revised to reflect the date of any changes.
18.3 YOUR CONTINUED USE OF THIS WEBSITE OR PLACEMENT OF ANY ORDER FOLLOWING THE POSTING OF REVISED TERMS CONSTITUTES YOUR BINDING ACCEPTANCE OF THOSE CHANGES. If you do not agree to any modified Terms, your sole remedy is to discontinue use of this website immediately.
19. CONTACT INFORMATION
If you have any questions, concerns, or inquiries regarding these Terms of Service, our products, or any order, please contact us using the information below:
|
Business Name: Purest Kratom Website: purestkratom.com Customer Support Email: support@purestkratom.com Mailing Address: 2534 Anthem Village Drive, Suite 110, Henderson, NV, 89052 Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM Pacific Time |
Please allow up to two (2) business days for a response to all inquiries. For urgent matters regarding order cancellations or damaged products, please contact us immediately via email with your order number in the subject line.
20. SEVERABILITY & ENTIRE AGREEMENT
20.1 Severability. If any provision, clause, or portion of these Terms is found by a court or arbitrator of competent jurisdiction to be invalid, illegal, void, or unenforceable under applicable law, such provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, it shall be severed from these Terms. The remaining provisions of these Terms shall continue in full force and effect and shall be construed as if the invalid or unenforceable provision had not been included.
20.2 Entire Agreement. These Terms, together with our Privacy Policy and any other policies, notices, or agreements expressly incorporated herein by reference, constitute the entire agreement between you and [Your Store Name] with respect to the subject matter hereof and supersede all prior and contemporaneous communications, representations, understandings, negotiations, and agreements, whether written or oral, between you and us regarding your use of this website and our products.
20.3 No Waiver. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by an authorized representative of Purest Kratom.
20.4 No Third-Party Beneficiaries. These Terms are for the sole and exclusive benefit of the parties hereto and are not intended to create any rights or remedies in favor of any third party.
20.5 Assignment. You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent. We may freely assign our rights and obligations under these Terms without restriction.
© 2026 Purest Kratom. All Rights Reserved.
These Terms of Service were last updated on July 20, 2026.
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